their client focus approach is very usefull
The best customer service you can ever see. With you are really interested. an account manager that resolves your issue.
I am a professional scalper. I use Dukascopy because of their reliability and large liquidity. I need one click trading and the guarantees provided by Dukascopy. I have been very pleased thus far and I’m with them 4 years.
Dukascopy has a great platform and you can develop trading algorithms in Java, Visual JForex and more recently MQL4 on MT4. It's a good ECN broker. Dukascopy also e-mailed clients not to take any CHF trades on around 15 Jan 2015 and widened the spreads when the CHF was depegged from the EUR consequently causing many to have their accounts wiped out and even enter negative territory. Dukascopy did not pursue negative accounts as some brokers did and also did not suffer catastrophic losses as some brokers also did. Less 1 star for not too much help with the development of Java trading strategies via their Community Forum.
I am happy with Dukascopy. I like the automated trading but I wish they took PayPal. Much of my business is run through it so for my large volume trades it would be great if I didn’t have to transfer the money out of PayPal to deposit it into Dukascopy.
That Dukascopy has so much liquidity is nice for major players but for someone like me it’s not necessary. The tiny spread is a huge help but more analysis might be good. I may go elsewhere. Further, I trade on the weekend and they only have 24/6 assistance.
A third party mt4 is available but very expensive and will cost you your profits.End of the day, the commission cost plus the cost of the rented mt4 platform will see you in negative territory even if you have made profits for the day. Opening an account is tedious. In general they are a sound company but too much red tape.I would like to stay with them but right now there are far more competitive brokers out there,who offer more than they do. I also never get an answer to my emailed questions about my account even if I email my account manager directly, there is also a language problem as very few at the company can speak English fluently. So asking them a question, might never give you a proper answer. I've also asked my account manger to contact me on several occasions and left messages for him to contact me. Out of 10 or more times I've only gotten one call back, that was to inform me the 3rd party mt4 was ready for use. Warning: do not use this broker with a bridged Fairtrade mt4 option. The costs are extream. As far as I can see on my account, they charge me for the same open lots everyday.